Frequently Asked Questions

Select Interior World is an online shop for original designer lighting, furniture, mirrors, décor and interior products from recognized manufacturers, especially European design brands. We work directly with manufacturers of premium lighting and furniture, helping customers choose and order authentic design products online. Our assortment includes standard catalogue items as well as configurable products with different finishes, colours, materials, sizes, voltage options and technical specifications. We focus on clear product information, careful order processing, reliable international delivery and support before and after the order.

Yes. Select Interior World offers original products from recognized manufacturers, especially European design brands. We work directly with manufacturers of designer lighting, furniture, mirrors, décor and interior products, helping customers purchase authentic design items online with clear product information, careful order processing and reliable international delivery.

Select Interior World offers a wide range of premium interior and exterior products, including designer lighting, chandeliers, pendant lights, wall lamps, table lamps, floor lamps, outdoor lighting, indoor furniture, outdoor furniture, mirrors, tables, chairs, bathroom furniture, décor, accessories and selected renovation products. The assortment includes both standard catalogue items and configurable products with different finishes, colours, materials, sizes or technical options.

Yes. If you need help before placing an order, you can contact our team through the website chat, request form, email or callback form. We can help you check product availability, finishes, colours, sizes, voltage, technical details, delivery options and quotation conditions. This is especially useful for premium lighting, furniture, oversized products, custom-made items, configurable models or orders where additional confirmation is required before purchase.

If you cannot find a certain product on the website, please contact us through the website chat, request form or email with as much information as possible: brand name, collection name, product name, model number, photo, catalogue reference or a link to the manufacturer’s page. Since Select Interior World works directly with many recognized design manufacturers, our team can check whether the item is available, whether it can be ordered, and which finishes, sizes or technical versions may be possible. If the product can be supplied, we can prepare an individual offer based on the selected configuration and delivery destination.

Yes. If you need additional product information before ordering, please contact us through the website chat, request form or email before completing your purchase. We can help clarify available finishes, colours, materials, dimensions, voltage, lighting specifications, installation details, packaging information, estimated availability and delivery options when this information is available from the product page or manufacturer. For configurable, custom-made, oversized or technical products, additional confirmation may be needed before the order is finalized.

Not all products are kept in stock. Many premium lighting, furniture and interior products are made to order or supplied according to the selected configuration. Availability depends on the brand, model, finish, size, voltage and current manufacturer stock. The estimated availability is shown on the product page, during checkout or confirmed in the individual offer.

You can place an order directly through the online shop. Select the product, choose the available options such as finish, colour, material, size, voltage or other configuration details, add the item to the cart and complete checkout. If you have a special requirement, you can add it in the order comment during checkout.

Some premium, oversized, custom-made or highly configurable products may require an individual quotation. This can depend on the selected finish, material, size, technical version, delivery destination or manufacturer conditions. In some cases, after selecting the product options, the price may be shown in the shopping cart. In other cases, our team prepares an individual offer based on the selected product configuration and delivery destination through the Request a Quote process.

Yes. Many products on Select Interior World include selectable options such as finishes, colours, materials, glass types, sizes, upholstery, voltage or lighting specifications. Available options should be selected on the product page before adding the item to the cart. If a special option is important but not shown, it can be added in the order comment or quote request details.

Yes. Special requirements can be added in the order comment during checkout or sent to us through the website chat, request form or email before placing the order. This may include voltage, finish preferences, installation notes, delivery details or other important information. Our team reviews the order details during processing and may contact you if additional clarification is needed.

You can create a customer account by selecting “Create an Account” on the website and entering the required information. A customer account can make future purchases more convenient and helps you access account-related options such as My Account and Favorites where available. Please make sure your contact details are entered correctly, especially your email address and delivery information, so that order confirmations, payment details and shipping updates can be sent without delays.

If you need to change your customer information or delivery address, please contact Select Interior World as soon as possible through the website chat, request form or email. Some details may be updated in your customer account, but changes related to an active order must be confirmed by our team. Address changes are only possible if the order has not yet been dispatched or handed over to the carrier. For oversized, freight, custom-made or manufacturer-direct shipments, delivery address changes may be limited and can affect shipping cost, delivery time or logistics arrangements.

If you are not receiving order confirmation or shipping emails, please first check your spam, junk or promotions folder. Also make sure that the email address entered during checkout or in your customer account is correct. Order and shipping emails may include payment information, individual offer details, tracking links or delivery updates when tracking is available for the selected carrier and shipping method. If you still cannot find the email, please contact us through the website chat, request form or email with your name, order number, invoice number or the email address used for the order.

If you need to change an order after placing it, please contact Select Interior World as soon as possible through the website chat, request form or email. Changes may include delivery address, product quantity, finish, colour, material, voltage, technical version or delivery requirements. Whether changes are possible depends on the product type, order status and whether the item has already been ordered from the manufacturer, entered production or been prepared for dispatch. Custom-made, special-order or configured products may be subject to restrictions, and changes may not always be possible after order confirmation.

If your order includes products with different delivery times, the final delivery schedule depends on product availability, production time, brand, order quantity, packaging and delivery destination. Some items may be available for faster dispatch, while made-to-order or configurable products may require additional production time. In many cases, the order may be shipped when all items are ready. If a partial shipment is possible or required, this should be confirmed individually, as it may affect shipping cost, customs handling, delivery arrangements and tracking information.

Production and delivery times depend on the brand, product type, availability, selected options, order quantity and delivery destination. Some items may be available for faster dispatch, while made-to-order, custom-made or highly configurable products require production time. The estimated availability or delivery information is shown on the product page, during checkout or confirmed in the individual offer. Final delivery timing may also depend on packaging, carrier schedules, customs procedures and destination-specific logistics.

Product photos are intended to show the item as accurately as possible. However, colours, finishes, glass, wood, metal, fabric and other materials may appear slightly different depending on screen settings, lighting conditions, production batches and handmade finishing processes. Minor visual differences are possible, especially with handcrafted or natural materials.

If you need to cancel an order, please contact Select Interior World as soon as possible through the website chat, request form or email. Cancellation possibilities depend on the product type, order status and whether the item has already been ordered from the manufacturer or entered production. Custom-made, special-order or configured products may be subject to cancellation restrictions.

A luminaire is suitable for outdoor use when it is designed for exterior installation and the product details confirm the required technical characteristics for the intended location. This may include IP rating, material, finish, glass type, mounting type and installation conditions. Outdoor luminaires can be used for façades, entrances, gardens, pathways, terraces or other exterior areas, but suitability should always be checked according to the exact installation place. For coastal, marine, very humid or highly exposed locations, the selected model, material and finish should be chosen especially carefully.

The correct voltage depends on the country where the lighting fixture will be installed. Many luminaires can be supplied for 220–240V or 110–120V systems, depending on the brand, model, socket, driver and technical version. When ordering online, select the required voltage in the available product options where shown. If a specific voltage is important, add it in the order comment during checkout or contact us through the website chat, request form or email before completing the order. You can also review our lighting and voltage information before placing your order.

Yes. Luminaires are usually supplied with the necessary technical information for installation. Since products may differ in size, mounting type and electrical specification, the installation details should be checked in the documentation supplied with the selected luminaire. Installation must be carried out by a qualified electrician.

Select Interior World accepts secure online payment methods, including credit and debit cards via Stripe, PayPal and bank transfer. Available payment methods are shown during checkout depending on the buyer’s country and order type. For orders placed through an individual quote, payment options are provided together with the offer or through a secure payment link. You can find more details on our payment information page.

Yes. The ordering and payment process is protected by SSL/TLS encryption for secure data transmission. Online payments are processed through secure payment providers that operate according to important payment security standards, including PCI DSS.

Yes. Select Interior World ships worldwide, except for countries subject to customs or logistical restrictions that prevent delivery. Delivery options depend on the product, size, weight, destination country, customs requirements and available transport routes. Small parcels, fragile lighting, furniture and oversized items may require different shipping methods. More information is available on our shipping and returns page.

For online orders, shipping costs are detailed during checkout. Shipping costs depend on the destination, product type, product size, weight, packaging type and selected delivery method. For orders placed via the Request a Quote form, website chat, email or direct correspondence, shipping costs are determined individually and discussed during the communication process.

Yes. Oversized, heavy, fragile or specially packed products may require individual shipping calculation or an additional shipping surcharge. This can depend on the product dimensions, weight, packaging, delivery address and transport method. Where applicable, the shipping cost is shown during checkout or confirmed in the individual offer before the order is finalized.

Products are packed securely to protect them during transport. Depending on the product, size, weight, order quantity and delivery destination, items may be packed in strong protective packaging, reinforced cartons, pallets or wooden crates suitable for safe delivery. Fragile items may receive special packaging for extra protection.

Small packages are usually shipped via international courier services such as FedEx, UPS or DHL Express, depending on the destination and shipping option. Large, heavy or fragile items are shipped via the most suitable freight carrier according to size, weight, packaging and delivery destination. Tracking options and delivery arrangements may vary depending on the carrier and shipping method.

After dispatch, customers receive tracking information by email when tracking is available for the selected carrier and shipping method. For courier shipments, a tracking link is usually provided after pickup. For freight, pallet or special deliveries, tracking options and delivery arrangements may vary depending on the carrier and destination.

Large items are shipped via the most suitable carrier. Unless otherwise agreed, delivery is made to the curbside in front of the customer’s home. The shipping company may contact the customer by phone or email to arrange delivery. Disposal of packaging and pallets is the customer’s responsibility.

A special delivery service with indoor delivery and assembly may be available upon request. With this service, the item can be delivered to the room of choice, unpacked, assembled and the packaging removed. Availability depends on the destination, product type and delivery conditions. This service is not included in standard delivery and should be requested before the order is finalized.

Yes. Customers may appoint their own courier to collect the goods directly once the order is ready. Select Interior World will provide the necessary pickup information, including address, opening hours and warehouse contact details. If the customer arranges their own transport, the customer is responsible for shipping costs, duties, customs fees, import taxes and transport insurance after handover.

Yes. Shipments sent by Select Interior World are insured against theft and accidental damage during transport. This insurance coverage ceases upon receipt of the shipment. If the customer arranges their own transport or pickup, Select Interior World insurance does not apply after the goods are handed over to the customer or their carrier. Customers should inspect the shipment upon delivery and report any visible or hidden damage according to the damage claim procedure.

Please inspect the shipment carefully upon delivery. If visible transport damage is present, it should be noted on the delivery receipt or reported to the carrier immediately. If hidden damage is discovered after unpacking, contact Select Interior World as soon as possible through the website chat, request form or email with photos of the product, packaging and shipping label, together with your order or invoice number. This helps us process the transport claim correctly.

If you received the wrong item or parts are missing, please contact Select Interior World as soon as possible through the website chat, request form or email before using, installing or assembling the product. Send your order or invoice number, photos of the product, packaging, labels, manuals and all received parts. This helps us compare the delivery with the order details and check the case with the manufacturer or warehouse. Please keep the original packaging until the case is reviewed, as it may be needed for identification, replacement parts, collection or further instructions.

Taxes and duties depend on the delivery country, customer type and selected shipping method. For orders shipped via our carrier within the European Union, the applicable VAT/taxes are included in the final price paid at checkout. EU business customers with a valid VAT ID may be VAT-exempt. For some destinations, such as Australia and the USA, local taxes, duties or customs clearance may be included in the final price when shipping is organized via our carrier and this is confirmed in the order conditions. For the UK, Switzerland, Norway, UAE, Qatar, Kazakhstan and other DDU destinations, local taxes, import duties, customs fees or administrative charges are usually not included in the order price and may be payable by the customer directly to customs or the carrier before delivery. If you are unsure which tax and customs conditions apply to your country, please check the order conditions at checkout or contact us through the website chat, request form or email before placing the order. You can also review the general information on our shipping and returns page.

Returns and refunds are handled according to the applicable return policy, product type and order conditions. Before returning an item, customers should contact Select Interior World for return instructions. Return shipping and any import duties back to the warehouse, if applicable, are borne by the customer. Once the products reach the warehouse and are confirmed to be in the same condition as initially shipped, the refund is issued to the original payment method within 14 business days. More details are available on our shipping and returns page.

Return rules may differ depending on the product type and order conditions. Custom products, special-order products, products with customer-selected fabric, material, finish or size, open-box items, samples, light bulbs and large quantities of the same product may be subject to restrictions or may not be refundable. Customers should check the applicable Terms and Conditions before ordering.

In many cases, replacement parts may be requested for lighting, furniture and interior products, depending on the brand, model, production status and manufacturer availability. This may include glass parts, shades, screws, mounting parts, hardware, covers, handles or other product-specific components. To check availability, please contact us through the website chat, request form or email with the brand name, product name, model number, order or invoice number if available, photos of the required part and a short explanation of what is needed. Replacement parts may require manufacturer confirmation, production time and individual shipping calculation.

Products are covered according to the applicable legal provisions and, where provided, manufacturer warranty conditions. As a retailer, Select Interior World assists customers with warranty-related cases and helps coordinate the resolution with the manufacturer when needed.