Cancellation Policy

We always strive to ensure the complete satisfaction of all our customers. Should a product you purchase from our online shop not match your needs, Select Interior World abides by a 14-day cancellation policy.

1. Within 14 days of receipt you can repeal your contract of purchase without having to state reasons.

The revocation period begins from the day on which you, or any third party designated by you who is not the carrier, takes possession of the goods.
 
The cancellation policy applies solely to every natural person concluding a legal transaction for a purpose attributed neither to a mainly commercial nor a self-employed occupational activity.

Once an order has been placed, it cannot be changed online, but you may contact Customer Service to make this request.

In order to exercise the granted right of cancellation, you must submit to us SELECT Baubedarf und Handelsgesellschaft m.b.H. Austria,5020 Salzburg, Warwitzstraße 9 Businesscenter SAM, E-mail: info@select-interiorworld.com an explicit declaration stating that you are repealing your contract of purchase by sending us an email . You may use the cancellation template that is attached; however, it is not mandatory to use this template.

2. Returns Processing

Receive Authorization: Return shipping labels (Return Goods Authorization).

To initiate a return, have your order number ready and contact us via "Contact Us" on our website and submit it electronically.

Our Customer Service will create a Return Case and we will immediately send you (also by e-mail) the confirmation.

Return shipping labels (Return Goods Authorization) will be issued within 7 business days of the initiation of the return. At this point you must begin to package your item(s) for return shipping.

Pack and Ship your Product(s).

Once your return request has been authorized you will receive your return shipping labels (Return Goods Authorization) by e-mail. 

Please ensure that the product(s) is well stored in its packaging.

Simply print and attach the return shipping label to the outside of the box

Do not write on or mark the box in any way other than attaching the return shipping label

The return shipping labels (Return Goods Authorization) expire 14 days after the date of issue and will not be reissued by Select Interior World. It is the responsibility of the customer to arrange for the return of product(s) before the expiration of the issued shipping labels (Return Goods Authorization).

All small product(s) are shipped via FedEx or DHL.

All large product(s) are shipped by a freight carrier. Select Interior World will coordinate with you and the freight company to determine a date and time for the pick-up of a large product.

Freight companies selected to retrieve products for return will be chosen at the discretion of Select Interior World.

Once received, returned product(s) will be inspected their condition.

After the return of the goods, we will need about 2 weeks to process the data.  Once the “Like-New" conditions have been confirmed, we will process your repayment with your return. Afterwards you will receive the full purchase price, minus the shipping costs.

The cost of the return shipping will be deducted from the repayment. In other words, you are responsible for the return shipping cost of any product you return.

The repayment is made within fourteen days after the item has been returned and inspected, but may take longer depending on a particular case. 

In the case of a long return process, we ask that you are patient and understanding of our need to inspect the conditions before issuing your repayment. For repayment, we will use the same payment method you used before, unless agreed otherwise.

3. The buyer has to refund the appropriate amount for loss in goods value if it is determined that the goods have lost some of their original properties, characteristics and / or functions - see “Like-New" condition.

3.1. "Like-New" conditions are defined as:

  • An undamaged item in the original unmarked packaging.
  • An item that has not been installed or modified.
  • An item that includes all additional parts, accessories, and instruction manuals.

4. General information:

  • The goods must not appear used or be dismantled. The original condition of the goods should be preserved.
  • Please send the goods back to us in the original packaging, as far as possible, and with all accessories and packaging elements.
  • If the original packaging is no longer available, please provide suitable packaging for sufficient protection against transport damage.
  • Please avoid damage and contamination of the product.
  • Unless otherwise agreed by Select Interior World, in case of a return shipment, the buyer must select the same shipping method that was used for the original shipment.

Please note that the above general information is not a precondition for effectively exercising your right to cancel.

5. EXCEPTIONS:

The following products , and returns received under the following conditions, will be ineligible for a return or refund credit.

We cannot accept cancellations/ returns of:

  • Special Orders: Products that have been clearly identified as non-returnable "Special Order " on the Product Details Page.
  • Products that are made-to-order with modifications at the customer’s request.
  • Products that have been assembled, installed, modified, contaminated or used in any way.
  • Products returned without the packaging.
  • Products returned without the suitable packaging for sufficient protection against transport damage.
  • Products returned without the return shipping labels.
  • Open Box Products: Items that are marked as (OPENBOX) in the description are not refundable.
  • Light Bulbs.
  • Ordering custom products: Product where the customer chooses the fabric/material/finish/size at the time of the ordering process.
  • Samples are not refundable. We will apply the cost of a sample order to the purchase of the full size product. 
  • Large quantities of the same product (5 or more).

Before placing a Special Order, ordering custom products or ordering large quantities we encourage you to ask for as much information as you need - including swatches, finish samples etc.

6. Cancellation: Special Order or ordering custom products:

Cancellations of a Special Order or ordered custom products must be submitted via our Contact Us page within 24 hours of the order.

Our Customer Service will create a Cancellations of a Special Order or ordered custom product and we will immediately send you (also by e-mail) the confirmation.

7. Cancellation policy for orders purchased using a promotion code:

If you make use of the legal right of cancellation, you will be reimbursed for the total amount of the returned items. If you are returning only one of the items from your order, the value of the promotion code will be adjusted accordingly, and only the amount relevant to the returned item will be refunded. The promotion code loses its validity proportionate to the worth of the returned item. If you are returning your complete order, the amount paid will be refunded in full, but the promotion code can no longer be applied to future purchases. Please note that promotion codes from sales campaigns cannot be replaced or refunded.

8. Damaged Product(s):

In rare cases when item(s) arrive damaged, we will issue you a full refund for the damaged product(s) upon completion of your claim. Please refer to the shipping and delivery for more information on claim processing.

Contact us

Do you need support? Our team is available to help answer questions.

We will get back to you within 24 hours.
Monday through Saturday (except Austrian public holidays)

Email Us: Simply send us an email at info@select-interiorworld.com or fill in the form below.

Call Us: +43 662 26-82-22

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