Shipping Policy

We deliver to over 100 countries all over the world and are proud to provide FREE shipping on most of our items.

All the prices specified by the seller are final prices. 

Depending on the country of destination, the prices are displayed including (incl. VAT) or excluding (excl. VAT) value-added tax.Please refer to our "Duties & Taxes" for more details.

1. Shipping Cost.

1.1. Shipping and Delivery to the European Union:

Standard Shipping Cost - Free Shipping. 

We cover all costs incurred for shipping and the insurance of the goods. 

The product prices and shipping costs include VAT and are thus listed as gross prices. Please refer to our "Duties & Taxes" for more details.

The following Countries are members of the European Union:

Austria, Germany, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus (South Cyprus only).

1.2. Shipping and Delivery to the USA: 

Standard Shipping Cost - Free Shipping. 

We cover all costs incurred for shipping and the insurance of the goods.  

The product prices as indicated include customs and handling charges, but are exclusive of Austrian value-added tax and US sales tax.Please refer to our "Duties & Taxes" for more details.

No additional taxes or customs duties are charged for items that are shipped to the USA.
 
1.3. Shipping and Delivery to Great Britain: 

Standard Shipping Cost - Free Shipping. 

We cover all costs incurred for shipping and the insurance of the goods.  

The products prices and shipping costs include Great Britain VAT, but exclusive of Austrian sales tax and are thus listed as gross prices.Please refer to our "Duties & Taxes" for more details.

No additional taxes or customs duties are charged for items that are shipped to Great Britain. 

1.4. Shipping and Delivery to Australia:

Standard Shipping Cost - Free Shipping.

We cover all costs incurred for shipping and the insurance of the goods. 
Product prices are shown inclusive of customs duties, handling fees, and goods and services tax (GST) but exclusive of Austrian sales tax.Please refer to our "Duties & Taxes" for more details.

No additional taxes or customs duties are charged for items that are shipped to Australia.

1.5. Shipping and Delivery to Switzerland: 

Standard Shipping Cost - Free Shipping.

We cover all costs incurred for shipping and the insurance of the goods.

The product prices as indicated include value-added tax as applicable in Switzerland as well as customs and handling charges, but are exclusive of Austrian value-added tax.

No additional taxes or customs duties are charged for items that are shipped to Switzerland.

1.6. Shipping and Delivery to Norway:

Standard Shipping Cost - Free Shipping.

We cover all costs incurred for shipping and the insurance of the goods. 
Product prices are shown exclusive of customs duties, handling fees, Norway tax and exclusive of Austrian sales tax. 

1.7. Shipping and Delivery to other Countries:

Standard Shipping Cost - Free Shipping.

We cover all costs incurred for shipping and the insurance of the goods.  

The product prices as indicated are exclusive of value-added tax and customs duties in your country, and are also exclusive of Austrian value-added tax.

Please note that DHL or Fedex or any other carrier service will charge all import sales taxes, customs duties and handling charges separately for your country. 

Please note that you will be responsible for any banking charges as may be incurred in foreign countries. 

2. Shipping surcharges apply to some items:

Some items require the addition of a shipping surcharge. When applicable, the supplemental shipping charge is shown on the Order Cart page and will be added to your order at checkout.

3. Please note in case of a return:

Customs duties, import sales taxes and handling charges, will not be refunded.

Shipping costs will not be refunded by Select Interior World in case of returns.

4. Insurance: 

All shipments that are sent by Select Interior World, are insured against theft and accidental damage. Upon receipt of shipment this insurance coverage ceases to exist.

5. Estimated Shipping Dates:

You will always be able to review the delivery time during the checkout of your order.

The delivery time for each product can be found on the respective product detail pageor order cart page and will be added to your order at checkout. The e-mail withcontaining the order confirmation that is sent includes an approximate lead time for the order.

If we’re unable to ship to your location, we’ll contact you by phone or e-mail to make the necessary adjustments to your order.

5.1. "In stock":

The item is in stock and ready for shipping within 24 hours. On the product detail page, you will find the number of days it will take for this item to be delivered to your home.  

5.2. "Delivery time in weeks":

The item is not in stock and will be ordered from the manufacturer as soon as we receive your order. On the product detail page, you will find the number of weeks it will take for this item to be delivered to your home.

Please understand that delivery times are dependent on manufacturer production periods and therefore subject to change. If this happens, you will be notified via e-mail.

After you receive the updated ship date, you will have 24 hours to make changes/cancellations to your order via the Contact Us link or a phone call. If the order is not cancelled, we will proceed with production of the order.

As soon as an order leaves the warehouse, you as our customer receive an automatic notification via e-mail with a tracking number for your parcel. In this way, you willalways know the exact location of your order at all times and have time to prepare for the arrival of your parcel.

If several products with varying delivery times are ordered, they will be compiled into one delivery as long as the delivery time is acceptable. Otherwise, already available products will be sent in advance at our own expense.

6. Shipping Methods

6.1. Standard Shipping:

For small parcel items, we ship through FedEx or DHL.

Most items shipped through FedEx or DHL are shipped without a signature required ( in the USA ).
To request a signature, please leave us a note in the comment field in your order and we’ll do our best to accommodate for you.

6.2. Freight Forwarding

For shipping large, bulky goods, we use a freight carrier service. If no special agreement was made, the delivery will be a kerbside delivery, as is usual for freight forwarding. The forwarding agent will contact the customer via phone or e-mail to decide on a specific delivery time. The disposal of packaging and the pallet resides with the customer. All freight deliveries require a signature, and customers are responsible for inspecting their packages for visible damage before signing. If your item(s) have any visible damage, the damage must be noted with the freight carrier on the delivery receipt. Customers are responsible for any associated costs or handling fees for missed appointments or redeliveries after the original appointment is missed or rescheduled, including items that do not fit through a doorway.

Please inspect the boxes carefully and note any visible damage on the delivery receipt as this will significantly expedite the claim process. If you fail to report damages , we won't be able to file a claim with the carrier, which means we can't accept responsibility for the damages. Please refer to our "Transport damages and complaints" for more details.

7. Transport damages and complaints: 

In single cases, damages may occur during transport.  

If you receive a damaged product, you will have the option to refuse delivery and document specific damages to the product on the delivery receipt. Notify us via phone or Contact Us with the details of the damage so that we can return or exchange your merchandise. 

What should you do if the damage is not discovered immediately at the time of the delivery? 

In this case, we ask you to send us digital photos of the damages via e-mail and document specific damages to the product, stating your invoice number. This way, we can file a proper damage report with our insurance company, so we kindly ask you for your cooperation. If you fail to send us digital photos of the damages via e-mail and document specific damages to the product, we won't be able to file a claim with our insurance company, which means we can't accept responsibility for the damages. 

We ask that you report the receipt of a damaged product to our Customer Service within 48 hours of delivery and do not discard its packaging. If you fail to report damages in this time frame, we won't be able to file a claim with our insurance company, which means we can't accept responsibility for the damages. 

Typically the shipper will be dispatched to pick the item up for inspection and processing. We'll need your help in making it available for pickup on the scheduled date and time. 

We’ll review the claim within 7-10 business days. If the claim is approved, we will arrange so you may quickly receive free replacement parts or a replacement for the damaged goods at no additional cost to you. 

8. Select Interior World is not responsible for reimbursement of any labor costs or project delays that may occur due to the receipt of damaged goods. We always recommend that you wait to schedule installation until after your fixture has arrived and has been inspected. 

Please contact the our Customer Service if you have any questions.

Contact us

Do you need support? Our team is available to help answer questions.

We will get back to you within 24 hours.
Monday through Saturday (except Austrian public holidays)

Email Us: Simply send us an email at info@select-interiorworld.com or fill in the form below.

Call Us: +43 662 26-82-22

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