GENERAL TERMS AND CONDITIONS OF BUSINESS

§ 1 General

Please read these TERMS AND CONDITIONS OF BUSINESS before continuing to use the website.

The website at the internet address www.select-interiorworld.com is operated by SELECT Baubedarf und Handelsgesellschaft m.b.H. Austria, 5020 Salzburg, Warwitzstraße 9 Businesscenter SAM, phone number: +43 662 26-82-22, E-Mail:info@select-interiorworld.com. Throughout this agreement, SELECT Baubedarf und Handelsgesellschaft m.b.H., is referred to as "Select Interior World", “us”, “we”, and “our website”. The website select-interiorworld.com is subject to the terms and conditions listed in the given document. These terms and conditions of use (TERMS AND CONDITIONS OF BUSINESS) constitute a legal agreement between you and us. We do not accept any diverging terms and conditions from the customer except whenspecifically agreed in writing. If you do not agree with the terms and conditions of this agreement, please do not access or use www.select-interiorworld.com.

The European Commission provides a platform for the out-of-court resolution of disputes (ODR platform), which can be viewed under ec.europa.eu/odr.

§ 2 Contracts

The languages available for contracts depend on the country of destination selected: English, German.

Order processing and contacting usually take place via e-mail and automation. Your(the user‘s) responsibility is to ensure that the e-mail address you (the user) provides for the order processing is accurate, so that e-mails sent by the seller can be received at this address.

You are placing a legally binding offer for a purchase contract with us by entering all required information during the ordering process and posting the order form to us by using the button "CONFIRM & PAY". Before you submit your offer you will be able to view the details of your input and correct any mistakes in the information provided.

On receipt of your order we will send you an e-mail confirming the receipt of your order and stating the details of your order (order confirmation).

The seller may accept the client's offer by:

  • transferring a written order confirmation (e-mail)
  • delivering ordered goods to the client
  • requesting the client to pay after he placed his order.

If several of the aforementioned alternatives apply, the contract will be concluded at the time one of the aforementioned alternatives occurs firstly.

Please note that our email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell, but serves for information purposes only. Verification of information may be required prior to the acceptance of any order. We reserve the right to revoke any stated offer without stating a reason. 

Storage of Contract Data

You will receive an email order confirmation stating all details entered by you, which can also be printed.

The contract's content will be stored by the seller in case of an order via the seller's online order form, and will be sent to the client in writing including these Terms and Conditions (via e-mail) after the client has submitted his order. In addition, the contract's content will be stored on the seller's website and can be found by the client via the password-protected customer account by entering the respective login information, provided that the client has created a customer account in the seller's online shop prior to submitting his order.

§ 3 Secure Checkout 

When you are ready to complete your purchase, continue along the following steps to check out:

For registered users:

If you are a registered customer and have an account at select-interiorworld.com, please sign in using your e-mail address and password. Your shipping and billing address will automatically appear on the checkout page.

For non-registered users:

If you don’t have an account or if it’s your first time purchasing with us, you can create an account or checkout as a guest. 

Delivery Address:

Enter the shipping information. Enter the name, address and phone number for where you would like your order to be shipped.

For the case that the invoice address does not correspond to your shipping address:

  • Please select "Payment method", where you will find "My billing and shipping address are the same".
  • Uncheck this option to change the status and fill out the invoice address for your delivery. 

Payment Methods:

Select the payment method. Choose your preferred payment option for the order you have chosen.

Enter any promotional codes on this page as well. 

Order Summary:

Here you’ll find a summary of the items you are ordering.

PLEASE REVIEW YOUR ORDER, CONFIRM THAT YOU HAVE READ AND ACCEPTED OUR TERMS AND CONDITIONS, AND THEN CLICK "CONFIRM & PAY".

To make your payment, immediately after you have confirmed your order, you will be redirected and connected to a secure online payment system in accordance with the selected payment method. To prevent unauthorised access to your data, the order and payment process is encrypted, by a hybrid encryption protocol for secure data transmission "Secure Sockets Layer" (SSL) with 256 bit.

After your order has been submitted, a confirmation page will provide you with an order number and the details related to your order.

Order Confirmation:

You will receive an order confirmation e-mail which will include the order number that can be used to track your order in My Account. Once your items have been shipped, you will receive a shipping confirmation e-mail detailing which items have beenshipped. If your order contains multiple items, they may be shipped and arrive on different days, depending on stock availability.

We encourage you to create an account so you can check out faster with saved billing, view shipping information, review your order history, track orders, save products to Planning Manager or Favourites  and write product reviews.

§ 4 Prices 

4.1.Prices

The prices stated on our Website select-interiorworld.com apply at the time of your order.

All prices indicated by the seller are final prices. Any possible additional delivery costs are specified separately in the Order Cart.

Final prices including (incl.VAT) or excluding (excl.VAT) the legal value added VAT available depend on the country of destination. 

4.2. Price on request

In accordance with the requirements of manufacturers, prices for some of the products are not displayed on our website pages. To find out the price of the products with the mark "Request price": Select the desired product options and click the "Request price" button on the product page. An inscription will appear on a green background: “Please see product price in your shopping cart. You added … to your shopping cart.” In the shopping cart you will find the price of the product you are interested in. In some cases, after clicking the “Request price” button, a request form will appear. Please fill in the form lines and click the "Submit" button. We may need several days in order to clarify with the manufacturer information about the product price. After that we will send you an email with a price information. Our e-mail with the product price provides an active link "Go to shopping cart", which will automatically redirect you to the website page "Shopping cart". The item you are interested in will be added to the shopping cart.

§ 5 Payment

All transactions conducted through select-interiorworld.com will be between you and SELECT Baubedarf und Handelsgesellschaft m.b.H.. By proceeding with the transaction, you (the user) proactively and affirmatively acknowledge the responsibility to abide by all the rules and regulations of this website. This agreement is set forth by and between you (the user) and us.

To make your payment, immediately after you have confirmed your order, you will be redirected and connected to a secure online payment system in accordance with the selected payment method.
To prevent an unauthorised access to your data, the order and payment processes are encrypted by the hybrid encryption protocol for secure data transmission "Secure Sockets Layer" (SSL) with 256 bit.

We are an audited online merchant with DigiCert EV SSL certificate (https). For further information on DigiCert, please visit the website digicert.com.

5.1. Accepted methods of payment:

  • PayPal
  • Klarna SOFORT Online Bank Transfer
  • Pre-payment via bank transfer 

5.2. PayPal Online Payment

The PayPal online payment service is simple, fast, and secure.

For payment you will be redirected and connected to the Pay PAL secure online payment system . 
Your Pay Pal account,bank account or credit card  information is protected and used only in the secure system of the Pay Pal.

After the transaction confirmation, we immediately start processing your order.  
Refunds from returns will always be charged back on to the Account Pay Pal which the original order was paid for with.

Payment to Pay Pal account: select-interiorworld.com : select.baubedarf@aon.at 

5.3. KLARNA - SOFORT Online Bank Transfer

SOFORT Banking ensures your payment is as secure as possible. All you need is your online banking details, PIN number and transaction number.

For payment you will be redirected and connected to the SOFORT Banking’s secure online payment system. 

Your bank account information is protected and used only in the secure system of the SOFORT Banking’s.

After the transaction confirmation, we immediately start processing your order.    

Refunds from returns will always be charged back on to the Bank account which the original order was paid for with.

5.4. Pre-payment via bank transfer: 3% discount of goods value.  

Please transfer the invoice amount as quickly as possible, because we can only start processing your order after the receipt of the payment.

Please do not forget to state the order number (e.g., order 1000108).

Possible transfer costs as well as bank fees will be charged to the customer.

Refunds from returns will be charged back to the bank account which the original order was paid from.

Payment to select-interiorworld.com by SELECT Baubedarf und Handelsges.m.b.H. 

Bank info:        Raiffeisenlandesbank Austria, 4040, Linz, Hauptstrasse 33  
SWIFT/BIC:     RZOOAT2L (Attention two letters OO)

IBAN EUR:      AT09 3400 0000 0507 5825 

IBAN USD:      AT34 3400 0501 0507 5825 

IBAN GBP:      AT25 3400 0503 0507 5825 

5.5. Payment using a promotion code:  

Simply enter the promotion code in the designated field at checkout. Click on "add code" in the last step of the checkout. 

If the order amount exceeds the promotion code balance, please select the payment method with which you wish to cover the remaining amount.

5.6. For deliveries to countries outside of the European Union, additional costs may arise which are beyond the seller's control. They shall be borne by the client. Such costs are for example money transfer costs (transfer fees, exchange rate charges), customs duties or import taxes

§ 6 Product Presentation; Promotion Codes

We only offer products from well established and experienced manufacturers. The goods offered at select-interiorworld.com are presented on the website in the form of digital photographs. The color of images appearing on the website may not be true tothe actual color of the products, depending on the lightning and resolution of the screen or other factors. Minor discrepancies between the presentation and the actual products do not qualify as a defect in the goods ordered.

We may elect to make any changes/additions/modifications to the website at its sole discretion without a direct notice to you.

We reserve the right to correct any errors, inaccuracies, or omissions (including after an order has been submitted).

Promotion Codes

Promotion codes have different time periods of validity and are applicable for purchase of any product available on the website. To determine the validity period, please refer to the document which contains the promotion code.

select-interiorworld.com reserves the right to cancel or block the promotion code, if deemed necessary due to legal reasons, for example, in case of loss or misuse of the promotion code. You will be informed immediately by select-interiorworld.com in the case of a cancelling or blocking of the promotion code.

Exchanges or reimbursements of promotion codes, which were part of a marketing promotion or which you may have received on behalf of select-interiorworld.com, are non-permissible. The disbursement of promotional codes is not permissible outside of the standard return timeframe stated in our terms and conditions. Please note that promotion codes from sales campaigns cannot be replaced or refunded.

§ 7 Cancellation Policy 

We always strive to ensure the complete satisfaction of all our customers. Should a product you purchase from our online shop not match your needs, Select Interior World abides by a 14-day cancellation policy.

7.1. Within 14 days of receipt you can repeal your contract of purchase without having to state reasons.

The revocation period begins from the day on which you, or any third party designated by you who is not the carrier, takes possession of the goods.
 
The cancellation policy applies solely to every natural person concluding a legal transaction for a purpose attributed neither to a mainly commercial nor a self-employed occupational activity.

Once an order has been placed, it cannot be changed online, but you may contact Customer Service to make this request. 

In order to exercise the granted right of cancellation, you must submit to us SELECT Baubedarf und Handelsgesellschaft m.b.H. Austria,5020 Salzburg, Warwitzstraße 9 Businesscenter SAM, E-mail: info@select-interiorworld.com an explicit declaration stating that you are repealing your contract of purchase by sending us an email . You may use the cancellation template that is attached; however, it is not mandatory to use this template.

7.2. Returns Processing

Receive Authorization: Return shipping labels (Return Goods Authorization).

To initiate a return, have your order number ready and contact us via "Contact Us" on our website and submit it electronically.

Our Customer Service will create a Return Case and we will immediately send you (also by e-mail) the confirmation.

Return shipping labels (Return Goods Authorization) will be issued within 7 business days of the initiation of the return. At this point you must begin to package your item(s) for return shipping.

Pack and Ship your Product(s).

Once your return request has been authorized you will receive your return shipping labels (Return Goods Authorization) by e-mail. 

Please ensure that the product(s) is well stored in its packaging.

Simply print and attach the return shipping label to the outside of the box

Do not write on or mark the box in any way other than attaching the return shipping label.

The return shipping labels (Return Goods Authorization) expire 14 days after the date of issue and will not be reissued by Select Interior World. It is the responsibility of the customer to arrange for the return of product(s) before the expiration of the issued shipping labels (Return Goods Authorization).

All small product(s) are shipped via FedEx or DHL.

All large product(s) are shipped by a freight carrier. Select Interior World will coordinate with you and the freight company to determine a date and time for the pick-up of a large product.

Freight companies selected to retrieve products for return will be chosen at the discretion of Select Interior World.

Once received, returned product(s) will be inspected their condition.

After the return of the goods, we will need about 2 weeks to process the data. Once the “Like-New" conditions have been confirmed, we will process your repayment with your return. Afterwards you will receive the full purchase price, minus the shipping costs.

The cost of the return shipping will be deducted from the repayment. In other words, you are responsible for the return shipping cost of any product you return.

The repayment is made within fourteen days after the item has been returned and inspected, but may take longer depending on a particular case. 

In the case of a long return process, we ask that you are patient and understanding of our need to inspect the conditions before issuing your repayment. For repayment, we will use the same payment method you used before, unless agreed otherwise.

7.3. The buyer has to refund the appropriate amount for loss in goods value if it is determined that the goods have lost some of their original properties, characteristics and / or functions - see “Like-New" condition.

7.3.1. "Like-New" conditions are defined as:

  • An undamaged item in the original unmarked packaging.
  • An item that has not been installed or modified.
  • An item that includes all additional parts, accessories, and instruction manuals.

7.4. General information:

  • The goods must not appear used or be dismantled. The original condition of the goods should be preserved.
  • Please send the goods back to us in the original packaging, as far as possible, and with all accessories and packaging elements.
  • If the original packaging is no longer available, please provide suitable packaging for sufficient protection against transport damage.
  • Please avoid damage and contamination of the product.
  • Unless otherwise agreed by Select Interior World, in case of a return shipment, the buyer must select the same shipping method that was used for the original shipment.

Please note that the above general information is not a precondition for effectively exercising your right to cancel.

7.5. EXCEPTIONS:

The following products , and returns received under the following conditions, will be ineligible for a return or refund credit.

We cannot accept cancellations / returns of:

  • Special Orders: Products that have been clearly identified as non-returnable "Special Order " on the Product Details Page.
  • Products that are made-to-order with modifications at the customer’s request.
  • Products that have been assembled, installed, modified, contaminated or used in any way.
  • Products returned without the packaging.
  • Products returned without the suitable packaging for sufficient protection against transport damage.
  • Products returned without the return shipping labels.
  • Open Box Products: Items that are marked as (OPENBOX) in the description are not refundable.
  • Light Bulbs.
  • Ordering custom products: Product where the customer chooses the fabric/material/finish/size at the time of the ordering process.
  • Samples are not refundable. We will apply the cost of a sample order to the purchase of the full size product. 
  • Large quantities of the same product (5 or more).

Before placing a Special Order, ordering custom products or ordering large quantities we encourage you to ask for as much information as you need - including swatches, finish samples etc.

7.6. Cancellation: Special Order or ordering custom products:

Cancellations of a Special Order or ordered custom products must be submitted via our Contact Us page within 24 hours of the order.

Our Customer Service will create a Cancellations of a Special Order or ordered custom product and we will immediately send you (also by e-mail) the confirmation.

7.7. Cancellation policy for orders purchased using a promotion code:

If you make use of the legal right of cancellation, you will be reimbursed for the total amount of the returned items. If you are returning only one of the items from your order, the value of the promotion code will be adjusted accordingly, and only the amount relevant to the returned item will be refunded. The promotion code loses its validity proportionate to the worth of the returned item. If you are returning your complete order, the amount paid will be refunded in full, but the promotion code can no longer be applied to future purchases. Please note that promotion codes from sales campaigns cannot be replaced or refunded.

7.8. Damaged Product(s):

In rare cases when item(s) arrive damaged, we will issue you a full refund for the damaged product(s) upon completion of your claim. Please refer to the shipping and delivery for more information on claim processing.

§ 8 Shipping and Delivery 

We deliver to over 100 countries all over the world and are proud to provide FREE shipping on most of our items.

All the prices specified by the seller are final prices. 

Depending on the country of destination, the prices are displayed including (incl. VAT) or excluding (excl. VAT) value-added tax.Please refer to our "Duties & Taxes" for more details.

8.1. Shipping Cost.

8.1.1. Shipping and Delivery to the European Union:

Standard Shipping Cost - Free Shipping. 

We cover all costs incurred for shipping and the insurance of the goods. 

The product prices and shipping costs include VAT and are thus listed as gross prices.

The following Countries are members of the European Union:

Austria, Germany, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus (South Cyprus only).

8.1.2. Shipping and Delivery to the USA: 

Standard Shipping Cost - Free Shipping. 

We cover all costs incurred for shipping and the insurance of the goods.

The product prices as indicated include customs and handling charges, but are exclusive of Austrian value-added tax and US sales tax.Please refer to our "Duties & Taxes" for more details.

No additional taxes or customs duties are charged for items that are shipped to the USA.
 
8.1.3. Shipping and Delivery to Great Britain: 

Standard Shipping Cost - Free Shipping. 

We cover all costs incurred for shipping and the insurance of the goods.  

The products prices and shipping costs include VAT (there is a 20% in Great Britain,but exclusive of Austrian sales tax)  and are thus listed as gross prices.Please refer to our "Duties & Taxes" for more details.

No additional taxes or customs duties are charged for items that are shipped to Great Britain. 

8.1.4. Shipping and Delivery to Australia:

Standard Shipping Cost - Free Shipping.

We cover all costs incurred for shipping and the insurance of the goods. 
Product prices are shown inclusive of customs duties, handling fees, and goods and services tax(GST) but exclusive of Austrian sales tax.Please refer to our "Duties & Taxes" for more details.

No additional taxes or customs duties are charged for items that are shipped to Australia.

8.1.5. Shipping and Delivery to Switzerland: 

Standard Shipping Cost - Free Shipping.

We cover all costs incurred for shipping and the insurance of the goods.

The product prices as indicated include value-added tax as applicable in Switzerland as well as customs and handling charges, but are exclusive of Austrian value-added tax.

No additional taxes or customs duties are charged for items that are shipped to Switzerland. 

8.1.6. Shipping and Delivery to Norway:

Standard Shipping Cost - Free Shipping.

We cover all costs incurred for shipping and the insurance of the goods. 
Product prices are shown exclusive of customs duties, handling fees, Norway tax and exclusive of Austrian sales tax. 

8.1.7. Shipping and Delivery to other Countries:

Standard Shipping Cost - Free Shipping.

We cover all costs incurred for shipping and the insurance of the goods.  
The product prices as indicated are exclusive of value-added tax and customs duties in your country, and are also exclusive of Austrian value-added tax.

Please note that DHL or Fedex or any other carrier service will charge all import sales taxes, customs duties and handling charges separately for your country. 

Please note that you will be responsible for any banking charges as may be incurred in foreign countries.

8.2. Shipping surcharges apply to some items:

Some items require the addition of a shipping surcharge. When applicable, the supplemental shipping charge is shown on the Order Cart page and will be added to your order at checkout.

8.3. Please note in case of a return: 

Customs duties, import sales taxes and handling charges, will not be refunded.

Shipping costs will not be refunded by Select Interior World in case of returns.

8.4. Insurance:

All shipments that are sent by Select Interior World, are insured against theft and accidental damage. Upon receipt of shipment this insurance coverage ceases to exist.

8.5. Estimated Shipping Dates:

You will always be able to review the delivery time during the checkout of your order.

The delivery time for each product can be found on the respective product detail pageor order cart page and will be added to your order at checkout. The e-mail withcontaining the order confirmation that is sent includes an approximate lead time for the order.

If we’re unable to ship to your location, we’ll contact you by phone or e-mail to make the necessary adjustments to your order.

8.5.1. "In stock":

The item is in stock and ready for shipping within 24 hours. On the product detail page, you will find the number of days it will take for this item to be delivered to your home.  

8.5.2. "Delivery time in weeks":

The item is not in stock and will be ordered from the manufacturer as soon as we receive your order. On the product detail page, you will find the number of weeks it will take for this item to be delivered to your home.

Please understand that delivery times are dependent on manufacturer production periods and therefore subject to change. If this happens, you will be notified via e-mail.

After you receive the updated ship date, you will have 24 hours to make changes/cancellations to your order via the Contact Us link or a phone call. If the order is not cancelled, we will proceed with production of the order.

As soon as an order leaves the warehouse, you as our customer receive an automatic notification via e-mail with a tracking number for your parcel. In this way, you willalways know the exact location of your order at all times and have time to prepare for the arrival of your parcel.

If several products with varying delivery times are ordered, they will be compiled into one delivery as long as the delivery time is acceptable. Otherwise, already available products will be sent in advance at our own expense.

8.6. Shipping Methods

8.6.1. Standard Shipping: 

For small parcel items, we ship through FedEx or DHL.

Most items shipped through FedEx or DHL are shipped without a signature required (in the USA).
To request a signature, please leave us a note in the comment field in your order and we’ll do our best to accommodate for you.

8.6.2.Freight Forwarding

For shipping large, bulky goods, we use a freight carrier service. If no special agreement was made, the delivery will be a kerbside delivery, as is usual for freight forwarding. The forwarding agent will contact the customer via phone or e-mail to decide on a specific delivery time. The disposal of packaging and the pallet resides with the customer. All freight deliveries require a signature, and customers are responsible for inspecting their packages for visible damage before signing. If your item(s) have any visible damage, the damage must be noted with the freight carrier on the delivery receipt. Customers are responsible for any associated costs or handling fees for missed appointments or redeliveries after the original appointment is missed or rescheduled, including items that do not fit through a doorway.

Please inspect the boxes carefully and note any visible damage on the delivery receipt as this will significantly expedite the claim process.  If you fail to report damages , we won't be able to file a claim with the carrier, which means we can't accept responsibility for the damages. Please refer to our "Transport damages and complaints" for more details.

8.7. Transport damages and complaints:

In single cases, damages may occur during transport.  

If you receive a damaged product, you will have the option to refuse delivery and document specific damages to the product on the delivery receipt. Notify us via phone or Contact Us with the details of the damage so that we can return or exchange your merchandise. 

What should you do if the damage is not discovered immediately at the time of the delivery? 

In this case, we ask you to send us digital photos of the damages via e-mail and document specific damages to the product, stating your invoice number. This way, we can file a proper damage report with our insurance company, so we kindly ask you for your cooperation. If you fail to send us digital photos of the damages via e-mail and document specific damages to the product, we won't be able to file a claim with our insurance company, which means we can't accept responsibility for the damages. 

We ask that you report the receipt of a damaged product to our Customer Service within 48 hours of delivery and do not discard its packaging. If you fail to report damages in this time frame, we won't be able to file a claim with our insurance company, which means we can't accept responsibility for the damages. 

Typically the shipper will be dispatched to pick the item up for inspection and processing. We'll need your help in making it available for pickup on the scheduled date and time. 

We’ll review the claim within 7-10 business days. If the claim is approved, we will arrange so you may quickly receive free replacement parts or a replacement for the damaged goods at no additional cost to you. 

8.8. Select Interior World is not responsible for reimbursement of any labor costs or project delays that may occur due to the receipt of damaged goods. We always recommend that you wait to schedule installation until after your fixture has arrived and has been inspected. 

Please contact the our Customer Service if you have any questions.

§ 9 Warranty: 

9.1. Claims based on defects in the delivered goods shall be governed by the applicable legal provisions, to the exception that any claims for damages relating to defects shall be subject exclusively to section 10 Liability.

Select Interior World does not itself warranty the products we sell. 

Most products sold on select-interiorworld.com are backed by a manufacturer, but we do assist you in resolving issues during the warranty period. If you experience problems with any product you purchased that offers a manufacturer warranty, please contact the Customer Service. We will either facilitate a resolution or put you in contact with the manufacturer so that they might assist you directly. 

9.2. If you are an entrepreneur, the following shall apply:

  • A marginal defect shall generally not constitute claims for defects.
  • For used goods, rights and claims for defects are generally excluded.  
  • The limitation period shall not recommence if a replacement delivery is carried out within the scope of liability for defects.

You are obligated to exercise due diligence while promptly checking the goods for qualitative and quantitative deviations, and to inform us in text form (e.g., e-mail) of apparent defects within a period of 7 days after receipt of the goods. The term limit shall be considered to have been complied with if a timely dispatch was executed. This also applies to hidden defects that are detected at a later stage (from the time of discovery onwards). Warranty claims cannot be raised if the obligation to inspect and the obligation to give notice of defects are not fulfilled. 

In case of defects, we honour the warranty in a manner of our choosing, i.e. either by rectifying the defects or delivering a replacement. If the defect rectification procedure fails twice, you can either demand a reduction or withdraw from the contract. In case of a rectification of defects, we do not have to bear the increased costs that arise as a result of moving the product in question to a location other than the place of delivery, provided that the movement does not correspond to the intended use of the product.

The warranty period amounts to a period of one year after the delivery of the product. The shortened warranty period does not apply to culpably caused damage from injury to life, limb or health and claims due to gross negligence or intentionally caused damage and malicious intent. 

Keep in mind that select-interiorworld.com is not liable for any indirect, special, consequential or incidental damages including, without limitation, lost profits or revenues, costs of replacement goods, loss or damage to goods or services arising out of the use or inability to use this site or any product purchased from select-interiorworld.com, damages resulting from use of or reliance on the information present, even if select-interiorworld.com or its suppliers have been advised of the possibility of such damages.

Please contact the our Customer Service if you have any questions. 

§10 Defective Goods:

Products with factory defects or missing parts:

We ask that you report any product defects. 

Please be patient with our tech support team and with any manufacturer representatives who ask to work with you to accurately diagnose the problem, and please understand that returned items that are found to be in working condition may not be eligible for a refund or may be subject to a restocking fee.

Replacements are sent free of charge and we will cover any return shipping costs and the shipping of the replacement product. We will send you return instructions accordingly. Do not discard the defective product until you have received instructions from select-interiorworld.com. Failure to return the defective product or failure to send pictures when we ask for them may result in delays and there may be a charge for the replacement item and we would all like to avoid this. 

select-interiorworld.com is not responsible for reimbursement of any labor costs or project delays that may occur due to the receipt of defective goods. 

Please contact the our Customer Service if you have any questions.

§ 11 Liability:

The seller shall be liable for any contractual claims and for claims of liability in tort regarding damages and effort compensation as follows:

We accept unlimited liability for damage caused by intent or gross negligence. Our liability for breaches by ordinary negligence of any major obligations or secondary obligations whose breach puts the achievement of the contractual purpose at risk or whose fulfillment is essential to the due and proper performance of the contract and whose fulfillment the customer could reasonably rely upon ("essential obligation"), shall be limited to foreseeable damage characteristics for the contract. When it comes to the violation of inessential contractual obligations, no liability shall be assumed if the situation in question involves violations of obligations associated with light negligence. 

Nothing in this shall prejudice our liability in the event of fraudulent concealment of defects or a guarantee as to quality, for claims based on the Product Liability Act, and for damage caused by injury to life, limb or health. This shall not entail a reversal of the burden of proof to the customer’s disadvantage.

 For the rest, the seller's liability is excluded.
 The aforementioned provisions on liability apply also to the seller's liability regarding his legal representatives and vicarious agents.

§12 Force Majeure:

Neither party shall be held liable or responsible to the other party nor be deemed to have defaulted under or breached this Agreement for failure or delay in fulfilling or performing any term of this Agreement when such failure or delay is caused by or results from causes beyond the reasonable control of the affected party, including but not limited to fire, floods, failure of communications systems or networks, embargoes, war, acts of war (whether war is declared or not),  insurrections, riots, civil commotions, strikes, lockouts or other labor disturbances, acts of God or acts, omissions or delays in acting by any governmental authority or the other party; provided, however, that the party so affected shall use reasonable commercial efforts to avoid or remove such causes of nonperformance, and shall continue performance hereunder with reasonable dispatch whenever such causes are removed. Either party shall provide the other party with prompt written notice of any delay or failure to perform that occurs by reason of force majeure. The parties shall mutually seek a resolution of the delay or the failure to perform as noted above. 

§13  Governing Law, Place of Fulfillment, Jurisdiction: 

All legal disputes arising out of or in connection with a purchase contract shall be governed exclusively by Austrian law. 

This choice of law only applies to customers if it does not result in the revocation of the protection guaranteed by the mandatory provisions of the law of the country in which the respective customer’s usual place of residence is located (benefit-of-the-doubt principle). 

If you are a businessman, a legal entity under public law or an institutional fund governed by public law, our place of business is the place of jurisdiction as well as the place of fulfillment for all services that follow from the business relationships that exist with us. The same condition applies to situations in which you are not associated with a general place of jurisdiction in Austria or the EU, as well as situations in which the place of residence or the usual place of residence is not known at the time of commencement of proceedings. This has no bearing on the capacity to call upon the court associated with another place of jurisdiction. 

The terms of the UN sales convention for the International Sale of Goods do not apply here and are expressly excluded.  

If any provision is invalid, nothing in this shall prejudice the validity of the remaining provisions hereof.

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