Frequently Asked Questions

Yes. Select Interior World offers original products from official European and international design brands. We work directly with manufacturers of designer lighting, furniture, mirrors, décor and interior products, helping customers purchase authentic design items for private homes, hotels, restaurants and architectural projects.

Select Interior World offers a wide range of premium interior and exterior products, including chandeliers, pendant lights, wall lamps, table lamps, floor lamps, outdoor lighting, furniture, mirrors, tables, chairs, bathroom furniture, décor, accessories and selected architectural products. The assortment includes both standard catalogue items and configurable products with different finishes, colours, materials or technical options.

Not all products are kept in stock. Many premium lighting, furniture and interior products are made to order or supplied according to the selected configuration. Availability depends on the brand, model, finish, size, voltage and current manufacturer stock. The estimated availability is shown on the product page, during checkout or confirmed in the individual offer.

You can place an order directly through the online shop. Select the product, choose the available options such as finish, colour, material, size, voltage or other configuration details, add the item to the cart and complete checkout. If you have a special requirement, you can add it in the order comment during checkout.

Some premium, oversized, custom-made or highly configurable products may require an individual quotation. This can depend on the selected finish, material, size, technical version, delivery destination or manufacturer conditions. In some cases, after selecting the product options, the price may be shown in the shopping cart. In other cases, our team prepares an individual offer based on the selected product configuration and delivery destination.

Yes. Many products on Select Interior World include selectable options such as finishes, colours, materials, glass types, sizes, upholstery, voltage or lighting specifications. Available options should be selected on the product page before adding the item to the cart. If a special option is important but not shown, it can be added in the order comment or quote request details.

Yes. Special requirements can be added in the order comment during checkout. This may include voltage, finish preferences, installation notes, delivery details, project references or other important information. Our team reviews the order details during processing and contacts you only if clarification is needed.

Production and delivery times depend on the brand, product type, availability, selected options, order quantity and delivery destination. Some items may be available for faster dispatch, while made-to-order, custom-made or highly configurable products require production time. The estimated availability or delivery information is shown on the product page, during checkout or confirmed in the individual offer.

Product photos are intended to show the item as accurately as possible. However, colours, finishes, glass, wood, metal, fabric and other materials may appear slightly different depending on screen settings, lighting conditions, production batches and handmade finishing processes. Minor visual differences are possible, especially with handcrafted or natural materials.

If you need to cancel an order, please contact Select Interior World as soon as possible. Cancellation possibilities depend on the product type, order status and whether the item has already been ordered from the manufacturer or entered production. Custom-made, special-order or configured products may be subject to cancellation restrictions.

A luminaire is suitable for outdoor use when it belongs to the outdoor lighting category and is designed for exterior installation, such as façades, entrances, gardens, pathways, terraces or other outdoor areas. The exact technical information, including IP rating, material, finish, glass type and installation conditions, should be checked in the product details. If you have a specific requirement, you can add it as a comment when placing your online order. For coastal, marine, very humid or highly exposed locations, the selected model, material and finish should be chosen especially carefully.

The correct voltage depends on the country where the lighting fixture will be installed. Many luminaires can be supplied for 220–240V or 110–120V systems, depending on the brand, model, socket, driver and technical version. When ordering online, select the required voltage in the available product options where shown. If a specific voltage is important, add it in the order comment during checkout before completing the order.

Yes. Luminaires are usually supplied with the necessary technical information for installation. Since products may differ in size, mounting type and electrical specification, the installation details should be checked in the documentation supplied with the selected luminaire. Installation must be carried out by a qualified electrician.

Select Interior World accepts secure online payment methods, including credit and debit cards via Stripe, PayPal and bank transfer. All available online payment methods are listed in the checkout depending on the buyer's country. For orders placed through a custom quote, payment options are provided together with the offer or through a secure payment link.

Yes. The ordering and payment process is protected by SSL/TLS encryption for secure data transmission. Online payments are processed through secure payment providers that operate according to important payment security standards, including PCI DSS.

Yes. Select Interior World ships worldwide, except for countries subject to customs or logistical restrictions that prevent delivery. Delivery options depend on the product, size, weight, destination country, customs requirements and available transport routes. Small parcels, fragile lighting, furniture and oversized items may require different shipping methods.

For online orders, shipping costs are detailed during checkout. Shipping costs depend on the destination, product type, product size, weight, packaging type and selected delivery method. For orders placed via the Request a Quote form or through direct correspondence, shipping costs are determined individually and discussed during the communication process.

Yes. Oversized, heavy, fragile or specially packed products may require individual shipping calculation or an additional shipping surcharge. This can depend on the product dimensions, weight, packaging, delivery address and transport method. Where applicable, the shipping cost is shown during checkout or confirmed in the individual offer before the order is finalized.

Products are packed securely to protect them during transport. Depending on the product, size, weight, order quantity and delivery destination, items may be packed in strong protective packaging, reinforced cartons, pallets or wooden crates suitable for safe delivery. Fragile items may receive special packaging for extra protection.

Small packages are usually shipped via international courier services such as FedEx, UPS or DHL Express, depending on the destination and shipping option. Once the parcel is picked up by the courier, the customer receives a tracking link to monitor the shipment status. Large items are shipped via the most suitable freight carrier, depending on the product size, weight, packaging and delivery destination. Tracking options and delivery arrangements may vary depending on the carrier used.

After dispatch, customers receive tracking information by email when tracking is available for the selected carrier and shipping method. For courier shipments, a tracking link is usually provided after pickup. For freight, pallet or special deliveries, tracking options and delivery arrangements may vary depending on the carrier and destination.

Large items are shipped via the most suitable carrier. Unless otherwise agreed, delivery is made to the curbside in front of the customer’s home. The shipping company may contact the customer by phone or email to arrange delivery. Disposal of packaging and pallets is the customer’s responsibility.

A special delivery service with indoor delivery and assembly may be available upon request. With this service, the item can be delivered to the room of choice, unpacked, assembled and the packaging removed. Availability depends on the destination, product type and delivery conditions. This service is not included in standard delivery and should be requested before the order is finalized.

Yes. Customers may appoint their own courier to collect the goods directly once the order is ready. Select Interior World will provide the necessary pickup information, including address, opening hours and warehouse contact details. If the customer arranges their own transport, the customer is responsible for shipping costs, duties, customs fees, import taxes and transport insurance after handover.

Yes. Shipments sent by Select Interior World are insured against theft and accidental damage during transport. This insurance coverage ceases upon receipt of the shipment. If the customer arranges their own transport or pickup, Select Interior World insurance does not apply after the goods are handed over to the customer or their carrier. Customers should inspect the shipment upon delivery and report any visible or hidden damage according to the damage claim procedure.

Please inspect the shipment carefully upon delivery. If visible transport damage is present, it should be noted on the delivery receipt or reported to the carrier immediately. If hidden damage is discovered after unpacking, contact Select Interior World as soon as possible with photos of the product, packaging and shipping label, together with your order or invoice number. This helps us process the transport claim correctly.

Taxes and duties depend on the delivery country, customer type and selected shipping method. For orders shipped via our carrier within the European Union, the applicable VAT/taxes are included in the final price paid at checkout. EU business customers with a valid VAT ID may be VAT-exempt. For Australia and the USA, local taxes, duties and customs clearance may be included in the final price when shipping is organized via our carrier and this is confirmed in the order conditions. For the UK, Switzerland, Norway, UAE, Qatar, Kazakhstan and other DDU destinations, local taxes, import duties, customs fees or administrative charges are usually not included in the order price and may be payable by the customer directly to customs or the carrier before delivery. If you are unsure which tax and customs conditions apply to your country, we recommend checking the order conditions at checkout or contacting our team before placing the order.

Returns and refunds are handled according to the applicable return policy, product type and order conditions. Return shipping and any import duties back to the warehouse, if applicable, are borne by the customer. Once the products reach the warehouse and are confirmed to be in the same condition as initially shipped, the refund is issued to the original payment method within 14 business days.

Return rules may differ depending on the product type and order conditions. Custom products, special-order products, products with customer-selected fabric, material, finish or size, open-box items, samples, light bulbs and large quantities of the same product may be subject to restrictions or may not be refundable. Customers should check the applicable Terms and Conditions before ordering.

Products are covered according to the applicable legal provisions and, where provided, manufacturer warranty conditions. As a retailer, Select Interior World assists customers with warranty-related cases and helps coordinate the resolution with the manufacturer when needed.